Fraud Investigator - Fraud Prevention Job Openings by Vanquis Bank in Chatham

Job Title Fraud Investigator - Fraud Prevention Job Openings Chatham Vanquis Bank
Pub Date 14 days ago
Company Vanquis Bank
Location Chatham

Vanquis Bank Vacancies 2020 - Vanquis Bank give an opportunity to fill Fraud Investigator - Fraud Prevention, that will be placed in Chatham. You will definitely get a better potential customer as well as less dangerous life in the future. Joining to this company makes a people can meet the purpose less complicated and make current aspiration come true.

To help this business eyesight and mission arrives on correct Vanquis Bank will be wide open of fresh placement seeing that August 2020. All people who are interested answering this specific vacant, remember to engage in this Fraud Investigator - Fraud Prevention recruitment. If you are one which can certainly load requirements, you can attempt to learn more information about Fraud Investigator - Fraud Prevention Job Openings below.

Vanquis Bank Jobs 2020

Fraud Investigator - Fraud Prevention Job Opening in Chatham

Who we are
Vanquis helps people who are excluded by mainstream banks take control of their financial situation. Whether they’re new to credit or need a hand rebuilding their credit file to manage life better, we make sure our services are straightforward and suitable for them to succeed. We’re here to put people on a path to a better everyday life, not just our 1.7 million customers but our colleagues too. And we’re proud of the difference we make.
You and your team
If you're new to discovering opportunities in Fraud, we'll summarise the importance of the Fraud Prevention team.
Reporting to the Fraud Team Leader, the Fraud Investigator will be responsible for carrying out investigations within the Application & Transaction Monitoring environment, dealing with customers, external companies and inter-departmental queries. A key part of the role will be delivering fair customer outcomes by identifying potential process improvements through feedback given by customers or your own ideas.
In your day to day role you will;

  • In depth investigation of potentially fraudulent applications that have either been referred or hit a certain fraud rule set.
  • Responsible for reviewing accounts that have triggered one of our transactional security systems, identifying suspicious activity and taking preventative and protective measures on those accounts to minimise financial loss to the customer and the bank.
  • Using advanced investigative telephone training techniques, to communicate with potential fraudsters to gain an insight of their intentions for the card/account, using probing questions to identify the type of fraud and the correct action needed.
  • Direct liaison with customers, financial institutions and merchants through the following communication channels; Voice, SMS, E-mail and SharePoint Sites.
  • Documenting key findings in a timely, accurate and standardised manner
  • In depth investigation of potentially fraudulent applications (impersonation and false identity)
  • Responsible for creating and raising fraud claims that have been identified through the transaction monitoring systems.
  • Responsible for investigating payments, blocking accounts and requesting proof of payment through various communication channels when suspicious activity has been identified and where the customer maybe attempting to commit payment fraud, as well as being responsible for reviewing those proofs that are received.
  • Have an in depth knowledge of Credit Reference Agency data and utilise this within fraud investigations.
What you’ll bring to the team
We’re looking for someone who wants to step up and expand their knowledge and experience within fraud. As with any role, there are certain experiences or key skills which make you stand out as an applicant:
  • Your great customer service skills will give you the ability to handle difficult conversations
  • Using your own initiative you’ll identify issues regarding potential improvements, risks or detriment that could impact our customers or the bank
  • Confidence in making decisions
  • A problem solver who appreciates the need for structure and process but can also think outside the box
  • Able to analyse data to identify patterns and trends

As one of the leading companies in United Kingdom, Vanquis Bank opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Vanquis Bank also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new experience and knowledge through the company programs.

If You are interested to send an application for Fraud Investigator - Fraud Prevention Job Openings Chatham August 2020 by Vanquis Bank, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Chatham region from another company below.


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