Customer Assistant Job Openings by Marks & Spencer in Truro

Job Title Customer Assistant
Pub Date 6 days ago
Company Marks & Spencer
Location Truro

Marks & Spencer Recruitment 2022 - Marks & Spencer requires the applicant to apply Customer Assistant, that will be placed in Truro. You will receive a better chance along with less dangerous life in the future. Joining to this business makes a people can attain the ones aim much easier as well as produce the desire becoming reality.

To produce this company eyesight and mission comes on legitimate Marks & Spencer is usually open on fresh placement since October 2022. Everybody who are considering filling this specific vacant, make sure you take part in this kind of Customer Assistant recruitment. If you are one which might load requirements, you can try to see more information about Customer Assistant Job Openings below.

Marks & Spencer Jobs 2022

Customer Assistant Job Openings in Truro

Customer AssistantService And Safety AssistantTruro

Working Pattern

Week 1
Sunday- 10:00-16:30
Tuesday- 10:00-19:00
Wednesday- 08:00-17:00
Thursday- 09:00-18:00
Friday- 08:00-16:00

Week 2
Monday- 10:00-18:00
Tuesday- 10:00-19:00
Thursday- 08:00-14:30
Friday- 09:30-18:30
Saturday- 09:30-18:30

Key Accountabilities and Measures
  • Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
  • Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
  • Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
  • Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
  • Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
  • Thank our customers for shopping with us when they exit.
  • Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
  • Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have.
  • Complete activities contained in the SSA activity framework as required by store management.
  • Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
  • Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
  • Ensure all incidents are reported through the M&S Incident reporting process either through the MIDAS app(on the Honey well) or into the Connected Security Operations Centre, and to the police where necessary.
  • Ensure that persons served with a trespass notice do not re-enter the site'
  • Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
  • Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
  • Report any incidents of known or suspected internal theft or malpractice

Key Skills
  • Being confident with an easily felt presence and friendly and natural personality is essential
  • Strong communication skills with the ability to engage customers with ease
  • Ability to remain focussed at greeting customers and deterring suspicious activity
  • To have a natural empathy with our M&S brand and values, including service behaviours
  • To be self-motivated, willing to improvise and suggest or try new approaches
  • Able to maintain high standards of appearance and uniform standards
  • No requirement to be Security Industry Association licensed, but good observation skills would be a benefit

Key Relationships and Stakeholders
  • Store Management team
  • Store Colleagues
  • Operational Security Manager
  • Regional teams (LPMs)
  • Store Detectives
  • SOC
  • Police
  • Local Networks

As one of the leading companies in United Kingdom, Marks & Spencer opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Marks & Spencer also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new experience and knowledge through the company programs.

If You are interested to submit an application for Customer Assistant Job Openings Truro October 2022 by Marks & Spencer, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Truro region from another company below.

  Apply for this Position

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