Customer Service Advisor Job Openings by DHL Express in Derby

Job Title Customer Service Advisor
Pub Date 30+ days ago
Company DHL Express
Location Derby

DHL Express Vacancies 2021 - DHL Express give a chance to fill Customer Service Advisor, that will be placed in Derby. You will definitely get a better chance as well as safer dwell later on. Becoming a member of this firm makes a people able to meet the goal easier and create the aim come true.

To help the organization vision and mission happens on right DHL Express is actually open on fresh placement as March 2021. Everybody who are interested filling this specific vacant, you need to take a part in this Customer Service Advisor recruitment. If you will be one which might load requirements, you can try to see more info about Customer Service Advisor Job Openings below.

DHL Express Job Vacancies 2021

Customer Service Advisor Job Openings in Derby

(2000723)

United Kingdom-Derbyshire-Derby | Full-time | Permanent | Shift

Here at UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

UK is part of the Deutsche Post DHL Groupthe world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within ’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Certified International Specialists

From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

Our Values

Our values and culture at UK are an extremely important aspect of our business. We embody our culture in three core attributes;

  • Head: Being Results Orientated & Leveraging Strengths
  • Heart: Providing Purpose & Having and Creating Trust
  • Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities

In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising on integrity and compliance.

Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click !

Tasks and Responsibilities

The Frontline Customer Service department is responsible for handling the vast majority of contacts between DHL and customers on a daily basis. The Frontline Customer Service Advisor is a key role for Customer Service, whose ultimate aim is logging customer’s bookings, maximising the booking conversion and increasing sales of value added services within the product offering and tracking customer’s shipments. The role requires the provision of information to the customer to ensure the shipment can be processed and transit without delay. The advisor is responsible for collating and validating all the information for processing to the courier, whilst maximising sales through service. Along with being the first port of call to customers tracking their shipments, and initiating traces where applicable.

  • Respond to customers’ enquiries providing information for products and services prior to shipping, to ensure the most appropriate DHL offering is provided in line with DHL procedures. Promoting the benefits of the brand to secure the booking at initial point of contact.
  • Promote up / cross selling opportunities, in line with DHL Product Portfolio.
  • Ensure the provision of information is clear and concise and the customers benefits from first time resolution rates and minimise further incoming contacts.
  • Improve the First Time Resolution rate for incoming tracking contacts from customers to minimise the opening of unnecessary trace files.
  • Handle customer’s objections in a professional manner to reinstall the customer’s faith in DHL and avoid escalation to claims/ complaints.
  • Identify sales opportunities for long term business acquisition and pass to Sales
  • Capture booking data in methodical manner-validating information provided.
  • Ensure service checks are completed and customer advised accordingly of any restrictions or additional information requirements.
  • Inform the customer of DHL services, including promotion of automated tools.
  • Provide price / transit quotations for customers and amend booking details as per customer’s request.
  • Improve the amount of enquiries, which are converted to bookings, and as such assist to improve the overall DHL booking conversion rate.
  • Manage track and trace requests focusing on FTR and ensuring all information is recorded for further trace investigation where necessary.

Safety and Security

  • Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security.
  • Adhere to customs / import / export procedures as applicable.
  • Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay.
  • There may be a requirement to undertake a Counter Terrorism Check (CTC) in relation to certain duties and procedures.

Our Promise to YouBenefits

  • Competitive salary
  • Eligibility to participate in performance related bonus schemes
  • Generous holiday entitlement increasing with years completed service
  • Company pension scheme with excellent contribution rates
  • Life Assurance
  • Enhanced maternity pay
  • Generous company sick pay
  • A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more
  • Discounted Health Assessments
  • Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
  • Excellent training and development opportunities with a strong focus on internal promotion.

Your ProfileSkillsets and Attributes

  • Experience of working with MS Word & Excel is extremely desirable
  • Some level of experience within a Customer Service environment
  • GCSE standard in English / Maths (grade 4 or above – A-C grade equivalent) or equivalent
  • Strong understanding of Operations and Customer Service processes
  • Good understanding of ACI tools
  • Strong understanding of DHL Products and Networks

What’s Next?

  • Apply now and upload your CV online.
  • If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.
  • Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.
  • Please note: This is currently a fixed term opportunity until 31st December 2021, however this position may have the scope to develop into a permanent contract’

Privacy Notice

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.

Posting Legal Entity DHL International (UK) Ltd


As one of the leading companies in United Kingdom, DHL Express opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. DHL Express also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new skills and knowing through the company programs.

If You are interested to submit an application for Customer Service Advisor Jobs Derby March 2021 by DHL Express, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Derby region from another company below.


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