Customer Resolutions Advisor - Birmingham Job Openings by Hermes in Birmingham

Job Title Customer Resolutions Advisor - Birmingham Job Openings Birmingham Hermes
Pub Date 30+ days ago
Company Hermes
Location Birmingham

Hermes Hiring 2020 - Hermes needs the candidates to fill Customer Resolutions Advisor - Birmingham, that will be placed in Birmingham. You will definitely get a better chance as well as less dangerous life in the future. Joining to this business makes a person able to meet the goal simpler in addition to help the current dream be realized.

To produce the company perspective and mission happens on legitimate Hermes is usually open on brand-new place seeing that June 2020. Everybody who are enthusiastic filling this vacant, make sure you take part in this kind of Customer Resolutions Advisor - Birmingham recruitment. If you will be one which may fill up qualifications, you can look at further info about Customer Resolutions Advisor - Birmingham Job Openings below.

Hermes Jobs 2020

Customer Resolutions Advisor - Birmingham Job Opening in Birmingham

As a business is driven by our four values of Do the right thing, Dare to be different, Strive for more, Be Customer Obsessed. We run our business by these values and they are reflected in all our roles, see below how you will embody them as a Customer Resolutions Advisor.


This is a great time to be joining us, we’ve grown year on year and we have plans in place for future growth which give you the opportunity to grow with us.


As a Customer Resolutions Advisor, you will responsible for resolving the issues of undelivered & delivery disputed parcels that have impacted the customer journey. You will resolve enquiries from clients and end customers by telephone, email and CRM the role holder will take proactive action within local depots to identify physical whereabouts of lost parcels by working alongside Depot and Field Teams.


This role will be based in the depot, not in the call centre.


You will also;

  • Prioritising and clearing the UP queue having contacted Clients and Customers to establish correct addresses / label / packaging issues so that they can be segregated for return to sender or re-sending to the customer
  • Ensure a timely response to email queries from customer service i.e. addresses queries/delivery disputed within an agreed SLA of 4 hours
  • Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer.
  • Work with Compliance Managers to ensure business rules and criteria for courier compliance is applied when parcels are incorrectly scanned as delivered/returned to depot
  • Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly
  • Investigating queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer


To be successful in this role;

This role is a really important role in as you be the point of contact for our customers ensuring they receive a great service and their query is resolved quickly and professionally. You will have experience of end to end enquiry case management in a customer services environment and have managed customer complaints. You will be emotionally intelligent able to deal with multiple customer cases at a time sometimes of a challenging nature and can diffuse a situation so that the best outcome for the business and customer is reached. Most importantly you will be courteous, friendly and helpful, taking ownership of all enquiries, striving to find first time resolution for all customer queries.


So what can we offer you?

We can offer you a competitive salary and 22 days annual leave. On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want a discount with a retailer, insurance for your new gadget, or a cash back health care scheme that can include an online GP service, we’re sure we’ve got something for you.


As well as great benefits we can also provide you with the opportunity to further your career with vocational qualifications and in-house training.


isn't just about parcels; it's about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of !


As one of the leading companies in United Kingdom, Hermes opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Hermes also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new experience and knowledge through the company programs.

If You are fascinated to send an application for Customer Resolutions Advisor - Birmingham Job Openings Birmingham June 2020 by Hermes, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Birmingham region from another company below.


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