Service Advisor Job Openings by Nissan Dealers in Romford RM7 July 2019

Job Title Service Advisor Job Openings Romford RM7 Nissan Dealers
Pub Date 22 days ago
Company Nissan Dealers
Location Romford

Nissan Dealers Recruitment 2019 - Nissan Dealers give a chance to apply Service Advisor that will be placed in Romford. You will receive far better probability in addition to less dangerous are living sometime soon. Becoming a member this firm can make and individual capable of attain the goal easier and also create your own aspiration become.

To produce the organization perpective along with vison come correct; Nissan Dealers is actually open up for brand-new position seeing that start from July 2019. Everyone who is interested filling this particular nonincome producing, you need to participate in this Service Advisor recruitment inside . It can be encouraged for many contributors to arrange just about all essential demands due to this job recruitment procedure, for the reason that method need you to definitely allow acceptable spec that this business desires because of this place. If you are that you will be one that can certainly load the actual specs, you can try to see more info about Service Advisor Job Openings below.

Nissan Dealers Job Vacancies 2019

Service Advisor Job Openings in Romford

Do you get satisfaction from exceeding customers' expectations and working with people?

We are looking for a proactive customer focused individual with the drive to ensure our customers remain at the heart of our service operation.

As an approved Nissan franchise dealer, we take ownership of Nissan's Customer promise. Customers are the focus of all Nissan do, and we're committed to providing the highest levels of service and aftercare.

Service advisors are highly valued members of the aftersales team with responsibility for communication between the customer and the workshop. Our advisors know that customer service is more than completing the jobit's about understanding the customer's expectations, anticipating their future needs, and building long term trusted relationships.

Key Duties:
  • Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
  • Manage all service telephone, email and walk-in enquiries.
  • Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off
  • Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
  • Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up.
  • Facilitate the efficient operation of the Service department workshop, booking work accurately, gathering and sharing all relevant information with the team.
  • Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
  • Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
  • Maintain knowledge of Nissan retention products and services upselling where appropriate.
  • To discuss and up-sell additional work to the customer, where appropriate.
  • Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers.
  • Carry out external inspections where necessary prior to handover to customer

Person Requirements
  • The successful candidate will be responsible for creating customer confidence in the aftersales operation by taking ownership of every customer's experience.
  • Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable.
  • People focused with the confidence and personality to develop long term customer relationships.
  • Possess excellent communication skills with the ability to explain complex information accurately and concisely.
  • Strong organisation and prioritisation skills " to schedule work effectively balancing the needs of the customer and the capacity of the workshop.
  • Customer focused " able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience.
  • Able to work with defined processes and guidelines and have good core administration skills to accurately capture customer details to the required standards.
  • Flexible team player. Able to undertake new tasks and use initiative to support aftersales team during busy periods.
  • Results focused, you will be resilient and overcome obstacles to success and to learn from feedback.
  • A good technical awareness or understanding of vehicles and components is desirable.
  • Experience of upselling products or services is desirable.
  • Honest with high levels of integrity.
  • Must have a valid driving licence
How To Apply:

If you believe you are who we are looking for and want a career not just a job, please send an up to date copy of your CV and cover letter, telling us why this is the right career choice for you. Please can you quote NIssan Recruitment Portal in the subject field and send your email to [email protected]

As one of the leading company in United State, Nissan Dealers offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Nissan Dealers also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to escalate new skills and erudition through the company programs.

If Mr fascinated to registrate Service Advisor Romford July 2019 Nissan Dealers Nissan Dealers, immediately prepare requirements / files and documents needed for fill Service Advisor Romford July 2019 Nissan Dealers above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Romford region from any other company.

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