Service Centre Team Leader / Manager Job Openings by Capita Plc in Nottingham

Job Title Service Centre Team Leader / Manager Job Openings Nottingham Capita Plc
Pub Date 7 months ago
Company Capita Plc
Location Nottingham

Capita Plc Recruitment 2020 - Capita Plc calls a new employee to fill Service Centre Team Leader / Manager, that will be placed in Nottingham. You will definitely get a better potential customer as well as safer dwell in the future. Joining to this firm makes a person able to meet the purpose simpler in supplementary to help the current dream be realized.

To help this organization perspective and mission arrives on correct Capita Plc will be wide open of brand-new place seeing that September 2020. Everyone who are considering about staffing this particular vacant, make sure you take part in this kind of Service Centre Team Leader / Manager recruitment. If you are one which can certainly load qualifications, you can attempt to learn more info about Service Centre Team Leader / Manager Job Openings below.

Capita Plc Recruitment 2020

Service Centre Team Leader / Manager Job Opening in Nottingham

Responsible for managing their team within the Data Communications Company (DCC) Service Centre on a day to day basis, managing escalations, ensuring targets for SLAs, KPIs and OLA’s are met and processes are adhered to.

Job title:

Service Centre Team Leader / Manager

Job Description:

Become a Service Centre Team Manager/Team Leader with Capita Technology Solutions in Ruddington.

Great Opportunity to join our Data Communications Company (DCC) Service Centre to be responsible for managing a service centre team, managing escalations, ensuring targets for SLAs, KPIs and OLA’s are met and processes are adhered to. Ensure consistently high standards of team and individual staff performance and customer service delivery.

Key Responsibilities

  • Day to day management ensuring the highest standards of professionalism, written and verbal communication, customer service, timekeeping and attendance, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met by the team.
  • Deal with formal escalations from the Service Centre as well as our Service Providers and Service Users when required as first escalation point, further escalating if necessary.
  • Support the Service Centre analysts in completing their day to day tasks when dealing with problematic queries.
  • Manage day to day customer issues through to satisfactory completion and raise areas of concern to ensure issues are identified and eradicated for the future, escalating appropriately when required.
  • Managing the available resources to ensure the best possible cover is available at peak times by prioritising activities to SLAs.
  • Provide statistical reports to the Management Team on staff members, team and service desk performance where required.
  • Responsible for mentoring analysts, identifying training and allowing them to develop skills necessary for further positions within the company.
  • Ensuring all 1:1 staff review is carried out in a regular, timely manner and recorded in CSB and that any training needs are identified and addressed in concert with the Training, Development and Knowledge (TDK) Manager.
  • Deal with day to day HR issues and management of the team.
  • Annual appraisals of all direct reports with assistance of the Service Centre Manager

What You’ll Bring:

  • Experience of working in a Service Desk or Customer Service environment.
  • Previous supervisory or management experience.
  • Experience in resource management (assessing, appraisals, etc.)
  • Excellent Microsoft Office Skills (Word, Excel and Power Point)
  • Sound understanding of ITIL, ideally ITIL Certified
  • Ideally possess formal management qualifications
  • Ability to challenge the way things have always been done and suggest improvements to process.
  • Demonstrate competence in oral and written communication skills
  • Flexible to new technologies.
  • Ability to work under pressure
  • The ability to prioritise effectively, both with their own workload and within the team
  • Understand business issues and identify and articulate solutions
  • Acceptance of change and being open minded to new methods in the ever-changing industry
  • Ability to act promptly and decisively when dealing with problems

About Capita Technology Solutions
Capita Technology Solutions are a division of , delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We’re currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health.

They are part of Capita Plc, a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions.

What’s in it for you?

  • A competitive basic salary
  • 23 days Holiday, increasing to 27 with time.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next
Help us find out more about you by completing our short application process – click apply now.



Time Type:

Full time

Contract Type:


As one of the leading companies in United Kingdom, Capita Plc offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Capita Plc also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new skills and erudition through the company programs.

If You are fascinated to send an application for Service Centre Team Leader / Manager Jobs Nottingham September 2020 by Capita Plc, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Nottingham region from another company below.

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