Customer Service Advisor Job Openings by The AA in Newcastle upon Tyne

Job Title Customer Service Advisor Job Openings Newcastle upon Tyne The AA
Pub Date 30+ days ago
Company The AA
Location Newcastle upon Tyne

The AA Jobs 2020 - The AA needs the applicant to fill Customer Service Advisor, that will be placed in Newcastle upon Tyne. You will definitely get a better potential customer as well as safer dwell in the future. Joining to this firm makes a person able to reach the purpose less complicated and make current aspiration come true.

To help the company eyesight and mission comes on legitimate The AA is usually open up for brand-new place since November 2020. Everybody who are interested about filling up this specific vacant, make sure you take part in this kind of Customer Service Advisor recruitment. If you will be one that can certainly load qualifications, you can try to see more information about Customer Service Advisor Job Openings below.

The AA Jobs 2020

Customer Service Advisor Job Opening in Newcastle upon Tyne

Company description

Role: Customer Service Advisor – Inbound Retentions

Location: Newcastle

Salary:£18,640 including flexibility allowance, rising again to £19,178 once you’ve completed your training and probation, plus average reward earnings of £3700

Shifts: Rotational shifts between 8am – 8pm Monday to Friday (our opening hours). Working 1 in 2 Saturdays on average, from 9am – 5pm, with a day off in lieu during the week. Over a 10-week rota, people typically work five Saturdays and five weeks of our later shift (finishing at 7.30 – 8.15pm)

Contract: Permanent, Full Time 36.25 hours per week

About Us

We are part of the AA group, the nation’s number one motoring organisation. AA Insurance supports millions of customers with our products and services and is growing fast. We have exciting plans for the future with lots of opportunities to develop your career. Why not join us?

This is the job

About You

Can you see yourself in the energetic exciting world of Insurance Retention? Our Inbound Retention Advisors thrive on goals and deliver best in class service, which means hundreds of thousands of our customers elect to stay with us every year and give us fantastic customer satisfaction survey results.

Where you’ll be working

We are based in Newcastle Business Park. It’s on the main bus route and only 5 minutes from the city centre. We also have free parking. We promote an inclusive culture with team building activities and rewards and recognition for great performance. It’s a fun and sociable office with always lots going on to get involved in. We have a canteen and fantastic chill out area with pool tables, table tennis and amazing views of the Tyne river and the Angel of the North.

What will I be doing?

As an Inbound Retention Advisor you’ll be the key point of contact for our insurance customers due for renewal, building excellent rapport and ensuring they have a great experience on every call. You’ll bring to life our values of care and expertise. Sometimes, customers may express their wish to leave, so it’s down to you to quickly reaffirm all the reasons why to choose . You’ll become an expert in our products and services. With busy lives, customers’ requirements are ever-changing, so you need to ask questions to establish what their needs and the best possible products. It’s a challenging and varied role and you’ll be given great training and coaching to develop your confidence and expertise.


In a typical day, you would be:

  • Taking calls from our customers in our busy call centre
  • Having great conversations about our products and services
  • Solving problems and delivering a great customer experience
  • Developing your knowledge of our products, processes and policies
  • Resolving complaints and difficult situations
  • Helping and supporting your colleagues get the job done
What do I need?

What we’re looking for:

  • A naturally positive and resilient mindset
  • A passion for helping people and a natural flair for great conversations
  • A great listener who takes the time to fully understand the needs of our customers
  • A talent for solving problems and finding the best solution for our customers and our business
  • An eye for detail and accuracy and be confident with a PC
  • Drive to achieve your objectives and keep your knowledge up to date
  • Flexibility and willingness to adapt to change
  • An openness to feedback and a great team player
Additional Information

What you’ll receive

  • 31 days holiday per year (including bank holidays) rising the longer you’ve been here
  • Access to our internal development programme, designed to tap into your potential and support you to progress in your career
  • Discounts at hundreds of high street retailers, days out, holidays and many more
  • Free AA membership after 12 months
  • AA share save scheme

What else is expected of me?

Good conduct matters at the AA. It's very important that you act with honesty & integrity, are respectful of others and have a consistent desire to do the right thing. Everyone at the AA lives these behaviours, so we are all able to support the delivery of good outcomes for our customers.


As one of the leading companies in United Kingdom, The AA opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. The AA also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new skills and knowledge through the company programs.

If You are fascinated to submit an application for Customer Service Advisor Jobs Newcastle upon Tyne November 2020 by The AA, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Newcastle upon Tyne region from another company below.


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