Complaint Handler Job Openings by Diligenta in Liverpool

Job Title Complaint Handler Job Openings Liverpool Diligenta
Pub Date 11 days ago
Company Diligenta
Location Liverpool

Diligenta Careers 2020 - Diligenta needs a new employee to fill Complaint Handler, that will be placed in Liverpool. You will receive a better chance along with less dangerous life later on. Becoming a member of this enterprise makes a people able to carry out the purpose less complicated and make current aspiration come true.

To help the business eyesight and mission happens on legitimate Diligenta is usually open up for brand-new place as March 2020. Everybody who are enthusiastic filling this specific vacant, remember to engage in this Complaint Handler recruitment. If you are one that can certainly load qualifications, you can attempt to learn more information about Complaint Handler Job Openings below.

Diligenta Job Vacancies 2020

Complaint Handler Job Openings in Liverpool

Start date: Immediate
Permanent, 35 hours per week (Monday – Friday)
Hours are between 8am – 6pm (No Shift Rota basis)

We are looking for lively and communicative individuals to join our complaints team. The role of the complaint handler is to resolve complaints fairly, promptly and efficiently. In carrying out this role the complaint handler will investigate complaints about the administration or sale of our Clients products to assess whether any financial loss, trouble or upset has occurred. In the event that either the product is found unsuitable, or a delay, or incorrect information has been given on which the customer relied, determine and offer appropriate redress or corrective action.

Your Role With Us:

  • Complaints resolved fairly, promptly and efficiently
  • Individual measures for output and quality are met
  • Complaints are clarified and agreed by telephone with the customer ensuring the complaint is fully understood
  • The complaint outcome is reached and redress calculated that puts the customer back in the position that they would have been in had the error not occurred,
  • Technical advice obtained where required (both internally or externally) to assist with decision making
  • Trouble & Upset payments considered and authorised to agreed limits, or referred to appropriate next level
  • Complaint decisions discussed and agreed with customers by telephone and final decision communicated to the customer in writing in plain conversational English
  • The individual circumstances of the customer is recognised and the outcome is communicated with empathy
  • FCA Complaint Handling Rules (DISP) and all other relevant legislation such as the Data Protection Act and Money Laundering are complied with
  • Systems are updated including supporting documentation to ensure a full and accurate record is maintained which details the complaint investigation, how the decision was reached and the outcome
  • The Quality Audit process is followed and liaison with the Financial Ombudsman Service (FOS) takes place where necessary

What We’re Looking For:

  • Minimum of 5 GCSE’s to include Maths and English C and above (or equivalent) or relevant experience
  • CF1 or equivalent, FA1 or FA2 or FPC2 (Desirable)
  • Customer skills, ability to put yourself in the customer’s shoes and communicate decisions with empathy by telephone and in writing
  • Confident, professional telephone manner
  • Ability to take on board product and process knowledge and apply it quickly
  • Ability to work under pressure
  • Resilient & driven
  • Problem solving and decision making
  • Desire to help customers
  • Working knowledge of all Life & Pensions products
  • Understanding of Life and Pensions industry
  • Competence in role would typically be achieved through minimum of 3 years experience in role
  • Proven customer service experience in a financial services role
  • Knowledge and application of all relevant business systems and processes including workflow
  • Thorough understanding of Complaint handling processes, FCA rules and appropriate redress
  • Understanding of the suitability of the products for individual customer needs for life assurance, pensions, FSAVC, Pensions Review and mortgages
  • Proven ability in using Microsoft word and excel

The Location:
  • City centre location
  • Great transport links
  • Breakfast and lunch are served from the 101 Restaurant on the 7th floor

  • Discretionary annual bonus (up to 5%)
  • Company pension scheme membership
  • 23 days holidays + 8 bank holidays
  • Holiday allowance rising with promotion
  • Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
  • 24/7 access to a wide range of books
  • Receive a wide range of retail discount shopping schemes
  • Access to our Confidential Helpline is available to be used by you and your family
  • Get to volunteer in our own employee communities throughout the working day
  • Develop your career through a wider global organisation of the TCS family

Don’t miss this competitive opportunity, apply today!

is a leading provider of business process services for the Life & Pensions (L&P) industry, and is a UK-based FCA regulated subsidiary of Tata Consultancy Services (TCS). Providing an excellent customer service is at the heart of everything we do. This is how we have been able to administer over 18 million policies on behalf of our global clients. We deliver a wide range of services including Customer Services, IT and Change Management.

Our Clients
We have worked with 7 of the top 10 UK L&P companies – and this number is continually growing. By joining us, you will be able to work under some of our globally recognised clients such as The Phoenix Group, M&G Prudential, Scottish Widows, Aviva (formerly Friends Life) and Sun Life Financial of Canada UK.

Diversity and Inclusion
At , Diversity and Inclusion are more than just words. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company that’s the right fit for every person inside of it. We celebrate multiple approaches and points of view and believe that diversity drives innovation.
We also take a holistic approach and are always growing our network of people, programs and tools all designed to help employees grow and manage their careers. We foster both a top-down and grassroots approach and are part of the wider TATA & Sons global organisation that has a worldwide multicultural following. We believe that building a more inclusive working environment that accurately represents the world we live in is quite simply in everyone’s interests.

As one of the leading companies in United Kingdom, Diligenta opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Diligenta also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new experience and erudition through the company programs.

If You are fascinated to submit an application for Complaint Handler Job Openings Liverpool March 2020 by Diligenta, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Liverpool region from another company below.

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