Support Analyst Job Openings by Aptos in West Bromwich

Job Title Support Analyst Job Openings West Bromwich Aptos
Pub Date 11 days ago
Company Aptos
Location West Bromwich

Aptos Careers 2020 - Aptos invites a new employee to fill Support Analyst, that will be placed in West Bromwich. You will definitely get a better potential customer along with safer dwell sometime soon. Joining to this business makes a person able to do the purpose less complicated and make current aspiration come true.

To produce the corporation eyesight and mission arrives on legitimate Aptos will be wide open of brand-new place seeing that March 2020. Everybody who are enthusiastic answering this particular vacant, please take a part in this Support Analyst recruitment. If you are one which can certainly load qualifications, you can attempt to learn further information about Support Analyst Job Openings below.

Aptos Recruitment 2020

Support Analyst Job Openings in West Bromwich

A quick snapshot…
The best quality in a Support Analyst is their ability to pick up new things quickly. There are over 20 customers we work on and although they are mainly the same they all have the differences. The role is critical for the rota to work, to give the cover at the times required based on the experience we have for the demand of our customers and the solution at different times during a 24 hour cycle.
We cover the hours from 07:00 – 21:00, 7 days a week. This is broken down into 9 hour shifts with 1 hour for lunch. You will have the opportunity to work closely with your Line Manager on building this rota. An example of how the shifts could look:

  • 07:00 – 16:00
  • 09:00 – 18:00
  • 12:00 – 21:00
Here's what skills you'll need…
  • Experience of working on a service desk in a 2nd Line position
  • Experience of managing tickets via a management tool
  • Experience of working with a range of products in a service environment
  • Highly skilled telephony and written customer services skill
Here's what will give you an edge…
  • SQL experience
  • Microsoft Operating Systems knowledge
  • Retail experience, either in store or EPOS support
Here's what we expect…
Passion. We know it when we see it. Passion is not saying how much you love what you do in your most excited voice. Passion is revealed in your truest self. It's about what you've accomplished; how you want to grow; the ideas you have; your philosophies. It's demonstrating through your words and your actions that you truly believe in what you do -- and where you work. That it matters to you. And that's pretty cool.
Resourcefulness and application At , we have a pioneering spirit -- when we have questions, we find answers; when we're faced with challenges, we find solutions. We turn to a variety of resources, including our own colleagues, our professional network, the Internet, articles and books -- whatever helps us get the job done. But's it's not just about using a variety of resources to gain knowledge -- it's also about applying that knowledge to other areas of the job or business where it might make sense.
Initiative. You don't wait around for things to happen or for your manager to tell you what to do. You're not only proactive about completing your own work, but when you sense the need to introduce a project that will benefit the team or the organization -- even if it's outside your scope of work -- you put a proposal together, talk to the team about it, and own it. And that also goes back to having a pioneering spirit.
Quality orientation. You rarely make mistakes because you have good processes in place to ensure that every last detail is correct. There's hardly an error that gets past you -- even when you're under pressure to complete something in a very short timeframe.
Here's how we'll measure success in the role….
Behaviour. Someone who is driven, able to work under pressure, able to work independently and have a desire to deliver an excellent customer service experience. A high performer needs to absorb everything taught to them, take notes, challenge themselves to work on incidents, speak to their colleagues, highlight areas they are unsure on and be aware of the service we need to provide to the customer in all aspects of the way the SSD work.
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment you would thrive in, please drop us a line -- we'd love to hear from you!

As one of the leading companies in United Kingdom, Aptos opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Aptos also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new skills and knowledge through the company programs.

If You are fascinated to send an application for Support Analyst Jobs West Bromwich March 2020 by Aptos, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in West Bromwich region from another company below.

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