Customer Service Executive (Temporary) Job Openings by Alamy Ltd in Abingdon October 2019

Job Title Customer Service Executive (temporary) Job Openings Abingdon Alamy Ltd
Pub Date 30+ days ago
Company Alamy Ltd
Location Abingdon

Alamy Ltd Careers 2019 - Alamy Ltd provide a chance to apply Customer Service Executive (Temporary) that will be placed in Abingdon. You will definetly get far better potential customer along with safer dwell later on. Becoming a member this business can make and individual competent to reach your objective simpler in addition to help your current dream be realized.

To produce the corporation eye-sight and mission happens accurate; Alamy Ltd is actually open up with brand-new position seeing that originate from October 2019. Everyone who is considering filling this vacanct, please participate in this Customer Service Executive (Temporary) recruitment inside . It really is encouraged for many contributors to arrange just about all essential demands due to this job recruitment treatment, because course of action requires you to allow appropriate specs that this company wants just for this position. If you are that you are one which may fill up the standards, you can look at you just read more info about Customer Service Executive (Temporary) Job Openings below.

Alamy Ltd Jobs 2019

Customer Service Executive (Temporary) Job Opening in Abingdon

Job Title: Customer Service Executive

Location: Alamy HQ, Milton Park, Oxfordshire

Type of Contract: Temporary to 31st December 2019

Hours: 36 ¼ per week, Monday Friday, working 7.25 hour shifts each day between the hours of 8am -11pm

Package: £11 per hour

Do you pride yourself on delivering a great customer service? Can you work as part of a supportive team but also on your own initiative? Are you a problem solver with great organisational skills? If this sounds like you then we have an exciting opportunity available within our Customer Service team!

Alamy is a global ecommerce business that sells stock images, footage and live news imagery to customers around the world. Its a truly exciting time at Alamy, our business is growing, and we are continually working towards expanding our reach.

We are always on the lookout for brilliant, passionate people who think differently and want to help us as we continue to build a global business we can be proud of. With hugely talented teams in India, the UK, US and Australia, our values shape who we are as an organisation and help set us apart from our competitors.

At heart, Alamy is a group of people who care deeply about what we do and doing it really well. We dont just talk agile, we live it, so that we can stay ahead of our competition and provide our customers and contributors with excellent service, a unique product and a great experience. We encourage teams to come together, be accountable, feel empowered to take decisions and experiment. Growth, both as a global company and as individuals, is critical to our success and that why we aim to be a continuous improvement organisation.

As a company we respect the work-life balance and reward for delivery. As a team, were ethical (ten per cent of our profits go to charity) and were nice but not in a boring way!

Our values:

= Put the customer first

= Succeed (and fail) as a team

= Strive for Better

= Be Bold Be Brave

= Do the right thing

Heres some more detail about this exciting opportunity!

= Youll be working as part of a busy team supporting our customers with their image and licensing needs

= Youll manage questions and enquiries from customers via calls, emails and live chats on a whole range of issues including pricing, downloading images, copyright and image quality

= Youll be liaising with other departments regarding usage and billing enquiries and supporting our Sales team with Key Customer requests

= We pride ourselves on the service we deliver, and youll be working towards first time resolution for our customers

= The queries can be varied, and youll be logging and categorising them using Salesforce and our own CRM system

= Were a supportive team so if issues need to be escalated theres always resource on hand to support you

= Youll get involved with team projects

Were looking for someone with:

= Confidence when dealing with external customers and understanding of the importance of putting the customer first

= A proven ability to work as part of a team and independently

= Self-motivation and focused, youll need to be organised and able to meet deadlines

= Good attention to detail and loves the challenge of solving problems

= A focus on improvement with the desire to continually strive for better

= Ability to adapt to change, our business is fast paced and agile

= A good knowledge of MS Office well train you on our internal systems, so dont worry about them!

= An interest in the media / photography industry, although this isnt essential


Excited about joining a team that's building the world's best stock photography company? Let us know by applying today! The closing date is 23rd September 2019, however, due to an anticipated great response we reserve the right to close the vacancy earlier than the specified date.

Privacy Notice for Job Applicants

Data controller: , Units 6-8 West Central, 127 Olympic Avenue, Milton Park, Abingdon, Oxon, OX14 4SA (Alamy)

Data Compliance Manager: Chief Technical Officer contact 01235 844608

As part of our recruitment process, Alamy collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and meet data protection obligations. Please ensure that you read this notice and any other similar notice we may provide to you from time to time when we collect or process personal information about you.


What information does Alamy collect?

We collect a range of information about you. This includes:

  • your name, address and contact details, including email address and telephone number;
  • details of your qualifications, skills, experience and employment history;
  • information about your current level of remuneration, including benefit entitlements;
  • whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process;
  • information about your entitlement to work in the UK; and
  • a copy of your passport/driving licence.

We collect this information in a variety of ways. For example, data might be contained via our online applicant tracking system (ATS), CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment, including online aptitude and personality questionnaires. If youre offered and verbally accept a role with Alamy we will also collect personal data about you from third parties, such as references supplied by former employers. Well ask you for reference information, so youll know when we are at this stage of the process. Data will be stored in a range of different places, including on our ATS, in HR management systems and on other IT systems (including email).


Why does Alamy process personal data?

We need to process data to take steps at your request prior to entering and to enter into a contract with you. In some cases, we need to process data to ensure that we are complying with legal obligations. For example, we are required to check a successful applicant's eligibility to work, before employment starts.

Alamy has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows us to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. The organisation may also need to process data from job applicants to respond to and defend against legal claims.

Alamy processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.

We seek to ensure that our information collection and processing is always proportionate. We will notify you of any changes to information we collect or to the purposes for which we collect and process it.


Who has access to data?

Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles. Our legal basis for collecting this information is our legitimate business interests and processing is necessary for the purposes of exercising Alamys employment law rights or obligations. Alamy will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The organisation will then share your data with former employers to obtain references for you. The organisation will not transfer your data outside the European Economic Area.


How does Alamy protect data?

Alamy takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


For how long does the organisation keep data?

If your application for employment is unsuccessful, the organisation will hold your data on file for 6 months after the end of the relevant recruitment process. At the end of that period your data is deleted or destroyed.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in a new employee privacy notice.


Your rights

As a data subject, you have a number of rights. You can:

  • access and obtain a copy of your data on request;
  • require the organisation to change incorrect or incomplete data;
  • require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; and
  • ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation's legitimate grounds for processing data.

If you would like to exercise any of these rights, please contact the HR team, at [email protected]

If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to the organisation during the recruitment process. However, if you do not provide the information, the organisation may not be able to process your application properly or at all.

Automated decision-making

Recruitment processes are not based solely on automated decision-making.

As one of the leading company in United State, Alamy Ltd offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Alamy Ltd also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to upgrade new experience and erudition through the company programs.

If Mr interested to apply Customer Service Executive (Temporary) Abingdon October 2019 Alamy Ltd Alamy Ltd, immediately prepare requirements / files and documents needed for fill Customer Service Executive (Temporary) Abingdon October 2019 Alamy Ltd above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Abingdon region from any other company.


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