|Job Title||Customer Service Executive (temporary) Job Openings Abingdon Alamy Ltd|
|Pub Date||6 months ago|
Alamy Ltd Vacancies 2020 - Alamy Ltd give an opportunity to fill Customer Service Executive (Temporary), that will be placed in Abingdon. You will definitely get a better prospect along with safer dwell later on. Signing up for this enterprise makes anyone can do the ones aim much easier as well as produce the desire becoming reality.
To help this company perspective along with mission come on correct Alamy Ltd will be wide open of fresh placement seeing that March 2020. Everyone who are enthusiastic filling this vacant, make sure you take part in this kind of Customer Service Executive (Temporary) recruitment. If you will be one that might load requirements, you can try to see more information about Customer Service Executive (Temporary) Job Openings below.
Job Title: Customer Service Executive
Location: Alamy HQ, Milton Park, Oxfordshire
Type of Contract: Temporary to 31st December 2019
Hours: 36 ¼ per week, Monday Friday, working 7.25 hour shifts each day between the hours of 8am -11pm
Package: £11 per hour
Do you pride yourself on delivering a great customer service? Can you work as part of a supportive team but also on your own initiative? Are you a problem solver with great organisational skills? If this sounds like you then we have an exciting opportunity available within our Customer Service team!
Alamy is a global ecommerce business that sells stock images, footage and live news imagery to customers around the world. Its a truly exciting time at Alamy, our business is growing, and we are continually working towards expanding our reach.
We are always on the lookout for brilliant, passionate people who think differently and want to help us as we continue to build a global business we can be proud of. With hugely talented teams in India, the UK, US and Australia, our values shape who we are as an organisation and help set us apart from our competitors.
At heart, Alamy is a group of people who care deeply about what we do and doing it really well. We dont just talk agile, we live it, so that we can stay ahead of our competition and provide our customers and contributors with excellent service, a unique product and a great experience. We encourage teams to come together, be accountable, feel empowered to take decisions and experiment. Growth, both as a global company and as individuals, is critical to our success and that why we aim to be a continuous improvement organisation.
As a company we respect the work-life balance and reward for delivery. As a team, were ethical (ten per cent of our profits go to charity) and were nice but not in a boring way!
= Put the customer first
= Succeed (and fail) as a team
= Strive for Better
= Be Bold Be Brave
= Do the right thing
Heres some more detail about this exciting opportunity!
= Youll be working as part of a busy team supporting our customers with their image and licensing needs
= Youll manage questions and enquiries from customers via calls, emails and live chats on a whole range of issues including pricing, downloading images, copyright and image quality
= Youll be liaising with other departments regarding usage and billing enquiries and supporting our Sales team with Key Customer requests
= We pride ourselves on the service we deliver, and youll be working towards first time resolution for our customers
= The queries can be varied, and youll be logging and categorising them using Salesforce and our own CRM system
= Were a supportive team so if issues need to be escalated theres always resource on hand to support you
= Youll get involved with team projects
Were looking for someone with:
= Confidence when dealing with external customers and understanding of the importance of putting the customer first
= A proven ability to work as part of a team and independently
= Self-motivation and focused, youll need to be organised and able to meet deadlines
= Good attention to detail and loves the challenge of solving problems
= A focus on improvement with the desire to continually strive for better
= Ability to adapt to change, our business is fast paced and agile
= A good knowledge of MS Office well train you on our internal systems, so dont worry about them!
= An interest in the media / photography industry, although this isnt essential
Excited about joining a team that's building the world's best stock photography company? Let us know by applying today! The closing date is 23rd September 2019, however, due to an anticipated great response we reserve the right to close the vacancy earlier than the specified date.
Privacy Notice for Job Applicants
Data controller: , Units 6-8 West Central, 127 Olympic Avenue, Milton Park, Abingdon, Oxon, OX14 4SA (Alamy)
Data Compliance Manager: Chief Technical Officer contact 01235 844608
As part of our recruitment process, Alamy collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and meet data protection obligations. Please ensure that you read this notice and any other similar notice we may provide to you from time to time when we collect or process personal information about you.
What information does Alamy collect?
We collect a range of information about you. This includes:
We collect this information in a variety of ways. For example, data might be contained via our online applicant tracking system (ATS), CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment, including online aptitude and personality questionnaires. If youre offered and verbally accept a role with Alamy we will also collect personal data about you from third parties, such as references supplied by former employers. Well ask you for reference information, so youll know when we are at this stage of the process. Data will be stored in a range of different places, including on our ATS, in HR management systems and on other IT systems (including email).
Why does Alamy process personal data?
We need to process data to take steps at your request prior to entering and to enter into a contract with you. In some cases, we need to process data to ensure that we are complying with legal obligations. For example, we are required to check a successful applicant's eligibility to work, before employment starts.
Alamy has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows us to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. The organisation may also need to process data from job applicants to respond to and defend against legal claims.
Alamy processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.
We seek to ensure that our information collection and processing is always proportionate. We will notify you of any changes to information we collect or to the purposes for which we collect and process it.
Who has access to data?
Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles. Our legal basis for collecting this information is our legitimate business interests and processing is necessary for the purposes of exercising Alamys employment law rights or obligations. Alamy will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The organisation will then share your data with former employers to obtain references for you. The organisation will not transfer your data outside the European Economic Area.
How does Alamy protect data?
Alamy takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
For how long does the organisation keep data?
If your application for employment is unsuccessful, the organisation will hold your data on file for 6 months after the end of the relevant recruitment process. At the end of that period your data is deleted or destroyed.
If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in a new employee privacy notice.
As a data subject, you have a number of rights. You can:
If you would like to exercise any of these rights, please contact the HR team, at adminuk[at]alamy.com
If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
What if you do not provide personal data?
You are under no statutory or contractual obligation to provide data to the organisation during the recruitment process. However, if you do not provide the information, the organisation may not be able to process your application properly or at all.
Recruitment processes are not based solely on automated decision-making.
As one of the leading companies in United Kingdom, Alamy Ltd offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Alamy Ltd also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new experience and knowledge through the company programs.
If You are interested to send an application for Customer Service Executive (Temporary) Jobs Abingdon March 2020 by Alamy Ltd, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Abingdon region from another company below.
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