Service Desk Adviser Job Openings by Vodafone in Manchester

Job Title Service Desk Adviser Job Openings Manchester Vodafone
Pub Date 30+ days ago
Company Vodafone
Location Manchester

Vodafone Careers 2020 - Vodafone is looking for the best people to fill Service Desk Adviser, that will be placed in Manchester. You will receive a better potential customer along with safer dwell in the future. Becoming a member of this enterprise makes a people can reach the purpose less complicated and make current aspiration come true.

To help the business perspective and mission happens on right Vodafone is usually open of fresh placement since November 2020. Everyone who are considering answering this vacant, make sure you take part in this kind of Service Desk Adviser recruitment. If you will be one which may load qualifications, you can attempt to learn further information about Service Desk Adviser Job Openings below.

Vodafone Jobs 2020

Service Desk Adviser Job Opening in Manchester

Service Desk Adviser

Location: Manchester (Full-time remote working during COVID-19)
Salary: £20,500 basic salary & up to £800 quarterly bonus potential depending on performance
Hours: 37.5 hours a week, Monday – Friday shifts between 7am – 6pm. Flexibility for evenings and weekends is required (approx. 1 in 7 but subject to change dependant on business requirements)


COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice.


What will you be doing?
As a Service Desk Adviser you will be dealing with high profile clients and managing tickets according to set timescales and severity. You will quickly and calmly identify our customers' needs and respond appropriately to the severity of the incident. Using your communication and interpersonal skills you will record and prioritise a range of incidents whilst managing customers’ expectations around resolution times.
You’ll be responsible for taking ownership of high-impacting incidents as they are raised, making sure that we are using contact points around the wider business and beyond to drive a prompt resolution.
Customer service is key in this role to ensure we deliver the very best care to our customers through effective relationship building. Efficiency is also important to succeed, as you will be managing a diverse workload, which will include handling inbound and outbound calls, also responding to emails & web chat messages.


Who are we looking for?
  • You will need to be customer focussed
  • Excellent communication skills – both verbal and written
  • Ability to multitask and work to tight deadlines
  • Ability to work under pressure whilst maintaining a professional manner
  • Good analytical skills
  • High attention to detail
  • Experience of prioritizing workload and reviewing allocated queue preferred but not essential


What’s in it for you?
An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with

Ready?


As one of the leading companies in United Kingdom, Vodafone offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Vodafone also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new skills and knowing through the company programs.

If You are fascinated to submit an application for Service Desk Adviser Jobs Manchester November 2020 by Vodafone, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Manchester region from another company below.


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